Welcome to GOTA International (“GOTA International,” “we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.gotainternational.com, use our services, communicate with us, or book any of our travel products and services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

GOTA International is a travel and tourism company providing travel planning, tour packages, visa assistance (where applicable), hotel reservations, airport transfers, travel consultations, educational tours, corporate travel services, and related travel experiences.

If you have any questions regarding this Privacy Policy, please contact us using the details provided at the end of this document.

2. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Telephone number
• Country of residence
• Mailing address
• Passport information (only where necessary for travel arrangements)
• Date of birth (where required)
• Emergency contact details
• Travel preferences
• Booking information
• Payment information (processed securely by our payment partners)
• Any other information you provide through our contact forms or customer support.

3. Information Collected Automatically

When you visit our website, we may automatically collect information such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• Date and time of access
• Cookies and similar technologies

This information helps us improve our website and services.

4. How We Use Your Information

We use your personal information to:

• Process travel bookings
• Respond to inquiries
• Provide customer support
• Confirm reservations
• Deliver requested services
• Improve our website
• Analyze website performance
• Prevent fraud
• Maintain website security
• Comply with legal obligations
• Send booking confirmations
• Send travel updates
• Send promotional communications where permitted by law

5. Legal Basis for Processing (Where Applicable)

Where applicable under data protection laws, we process your personal information because:

• You have provided consent.
• Processing is necessary to perform a contract.
• Processing is necessary to comply with legal obligations.
• Processing is necessary for our legitimate business interests.

6. Payment Processing

Payments made through our website are processed by trusted third-party payment providers.

We do not store your complete debit or credit card details on our servers.

Payment providers may collect and process your payment information according to their own privacy policies and applicable laws.

7. Cookies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Improve website performance
• Enhance user experience

You may disable cookies through your browser settings, although some website features may not function properly.

8. Analytics

We may use analytics services to understand how visitors interact with our website.

Analytics information may include:

• Device information
• Browser information
• Geographic region
• Website activity
• Traffic sources

This information is generally collected in an aggregated or pseudonymized form.

9. Marketing Communications

With your consent where required, we may send:

• Travel offers
• Promotional campaigns
• Newsletters
• Company announcements
• Special discounts
• Event invitations

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

10. Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

• Airlines
• Hotels
• Tour operators
• Visa processing partners
• Insurance providers
• Payment processors
• Technology providers
• Website hosting providers
• Analytics providers
• Government authorities where legally required

We do not sell your personal information to third parties.

11. International Data Transfers

Because travel services often involve international destinations, your information may be transferred to service providers located in countries outside your country of residence.

Where required by law, we take appropriate measures to safeguard such transfers.

12. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records

After this period, information is securely deleted or anonymized where appropriate.

13. Data Security

We implement reasonable technical, administrative, and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Restrict processing.
• Object to processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your personal information where applicable.

Requests may be submitted using the contact information below.

15. Children’s Privacy

Our website is not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction).

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.

16. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before providing any personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will be posted on this page with a revised Effective Date.

Your continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

18. Contact Us

If you have questions about this Privacy Policy or how we process your personal information, please contact us:

GOTA International

Website: https://www.gotainternational.com

Email: info@gotainternational.com 

Telephone: +2290197482220

Business Address: 2eme etage immeuble Ecobank, Boulevard Saint Michel, Cotonou, République du Benin