Terms & Conditions
TERMS & CONDITIONS
Effective Date: July 31, 2026
Welcome to GOTA International (“GOTA International,” “Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, www.gotainternational.com, and all travel-related services offered by GOTA International.
By accessing, browsing, or using this website, or by booking any of our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree with these Terms, you should discontinue use of the website and our services.
- About GOTA International
GOTA International is a travel and tourism company that offers a range of travel-related services, including but not limited to:
- Tour packages
- Flight reservation assistance
- Hotel reservations
- Airport transfers
- Visa consultation and assistance (where applicable)
- Educational travel
- Corporate travel solutions
- Holiday packages
- Travel consultancy
- Destination management services
- Other related travel services
All services are subject to availability and these Terms.
- Acceptance of Terms
By using this website, you confirm that you:
- Are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
- Have the legal capacity to enter into binding agreements.
- Will provide accurate, current, and complete information when requested.
- Agree to comply with all applicable laws and regulations.
- Website Use
You may use this website only for lawful purposes.
You agree not to:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to any part of the website or its systems.
- Upload or transmit viruses, malware, or malicious code.
- Interfere with the security or operation of the website.
- Use automated tools, bots, or scraping software without our written permission.
- Reproduce, distribute, or commercially exploit any website content without prior written consent.
We reserve the right to suspend or terminate access to users who violate these Terms.
- User Accounts
If you create an account on our website, you are responsible for:
- Maintaining the confidentiality of your login credentials.
- Restricting access to your account.
- Ensuring that all information provided is accurate.
- Promptly notifying us of any unauthorized use of your account.
You are responsible for all activities that occur under your account unless otherwise required by law.
- Bookings and Reservations
Submitting a booking request does not create a binding contract.
A booking becomes confirmed only after:
- Availability has been verified.
- Required information has been received.
- Payment requirements have been satisfied, where applicable.
- A confirmation has been issued by GOTA International.
We reserve the right to decline any booking where necessary for legal, operational, or commercial reasons.
- Pricing
Prices displayed on our website are provided for general information and may change without prior notice due to factors including:
- Airline fare adjustments
- Hotel pricing changes
- Exchange rate fluctuations
- Government taxes and levies
- Supplier price revisions
- Seasonal demand
Unless expressly stated, prices do not include visas, travel insurance, passport fees, personal expenses, gratuities, optional excursions, or other incidental costs.
- Payments
Payments may be made using the payment methods accepted by GOTA International.
Where payments are processed by third-party providers, such providers are responsible for processing payment information in accordance with their own terms and privacy practices.
We do not store complete payment card details on our servers.
Failure to make payment within the specified period may result in cancellation of your reservation.
- Travel Documentation
You are solely responsible for ensuring that you possess all documents required for your journey, including:
- Valid passport
- Appropriate visa(s)
- Transit visa(s), where required
- Vaccination certificates
- Health documentation
- Immigration documentation
- Any other entry requirements imposed by destination countries
GOTA International shall not be liable for losses arising from incomplete, invalid, or expired travel documentation.
- Visa Assistance
Where visa assistance services are provided:
- We assist in preparing and submitting documentation.
- Visa decisions remain solely with the relevant embassy or immigration authority.
- We cannot guarantee visa approval.
- Visa application fees and associated charges may be non-refundable unless otherwise stated.
- Customer Responsibilities
Customers are responsible for:
- Providing truthful and complete information.
- Reviewing booking confirmations for accuracy.
- Arriving at airports, hotels, and meeting points on time.
- Complying with the laws and regulations of destination countries.
- Following instructions issued by airlines, hotels, tour operators, and local authorities.
- Maintaining appropriate travel insurance where recommended.
- Changes to Travel Services
Travel arrangements may occasionally need to be modified due to circumstances beyond our reasonable control, including supplier changes, operational requirements, weather conditions, government actions, or safety considerations.
Where practical, we will make reasonable efforts to notify affected customers and offer suitable alternatives.
- Cancellations and Refunds
Cancellation requests must be submitted in writing.
Refund eligibility depends on:
- The service booked.
- Airline conditions.
- Hotel policies.
- Tour operator agreements.
- Promotional terms.
- Applicable laws.
Some bookings, promotional offers, deposits, or administrative fees may be non-refundable.
Any approved refund will be processed within a reasonable period using the original payment method where practicable.
- Third-Party Providers
Many travel services are supplied by independent third parties, including airlines, hotels, transportation providers, tour operators, insurance companies, and payment processors.
While we carefully select our partners, we are not responsible for their acts, omissions, delays, service interruptions, or policies except where liability cannot legally be excluded.
- Intellectual Property
All content appearing on this website, including text, graphics, logos, images, videos, icons, layouts, software, trademarks, and other materials, is the property of GOTA International or its licensors and is protected by applicable intellectual property laws.
No material may be copied, reproduced, modified, distributed, published, or used without our prior written permission.
- Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and safeguard your personal information.
- Disclaimer
The information published on this website is provided for general informational purposes.
Although we make reasonable efforts to ensure its accuracy, we do not warrant that all information is complete, current, or error-free.
Travel regulations, visa requirements, pricing, schedules, and availability may change without notice.
Customers should verify important travel information before making travel decisions.
- Limitation of Liability
To the fullest extent permitted by applicable law, GOTA International shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for fraud, willful misconduct, or death or personal injury caused by negligence where such liability cannot legally be excluded.
- Force Majeure
We shall not be liable for any delay or failure to perform our obligations resulting from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- Government actions
- Border closures
- Epidemics or pandemics
- Civil unrest
- War
- Terrorism
- Labour disputes
- Transportation disruptions
- Internet or communication failures
- Power outages
Where possible, we will make reasonable efforts to minimise the impact on affected customers.
- Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms shall first be addressed through good-faith negotiations. If no resolution is reached, the dispute shall be submitted to the courts of competent jurisdiction in Nigeria, unless another jurisdiction is required by applicable law.
- Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Updated Terms will be posted on this page with a revised Effective Date. Continued use of the website after changes become effective constitutes acceptance of the revised Terms.
- Contact Information
If you have questions about these Terms & Conditions or our services, please contact us:
GOTA International
Website: www.gotainternational.com
Email: info@gotainternational.com